mandislone
12-16-2008, 01:08 PM
I had to share my HORRIBLE experience reagrding the Cosco Juvenille company. I thought I would be smart and buy my crib from a retailer when it went on sale - I was trying to save money. Big mistake. My family has relocated recently and in the process of moving the bag of hardware for my son's crib was misplaced. I've searched everywhere....
I emailed the Cosco Juvenille consumer help desk. This was back on 12/03/08. I have been battling since. Cosco didn't recognize the manufactuers serial/model numbers. So, they asked for a pic of the crib, I went to the retailers website copied all info including a pic of the crib and sent it in an email. No response.
So, I then called (today) and waited on hold for almost 20 minutes. Finally I spoke with a woman that I could hardly understand. I explained my situation. She said that the picture was rejected because it wasn't taken by my personal camera. I told her that the picture came from the retailer's website and included all of the needed info. She said it wouldn't work and I woudl need to take pics on my own and re-send them. I told her that I thought that was excessive being that they now know they type and make of the bed. she placed me on hold yet again and returned to tell me that she would transfer me to a supervisor. I waited until the supervisor finally picked up. She was just as unhelpful and told me to go ahead and file a report with the better business bureau or do whatever I wanted - she would not help me until I sent her pics that were not taken from a website. I explained to her, just as I had teh original operator, that the crib is in pieces - I do not have the heardware needed to assemble it. She said to take a picsture of the pile of wood and send that in, they would try to determine form my picture what model of crib I have.
This seems crazy to me. They would rather guess from a pile of wood than to take my information with a fully assembled product? It makes me sick. I had to run home on my lunch break to take pics of the pieces and parts of the bed and then come back to work to email them. In the end, with all of the time and energy asserted it would have been more cost effective to buy a whole new crib. Which means handing over more money to a company that is being so difficult to work with.
This was just an FYI for other parents out there that are trying to make every penny count!!
I emailed the Cosco Juvenille consumer help desk. This was back on 12/03/08. I have been battling since. Cosco didn't recognize the manufactuers serial/model numbers. So, they asked for a pic of the crib, I went to the retailers website copied all info including a pic of the crib and sent it in an email. No response.
So, I then called (today) and waited on hold for almost 20 minutes. Finally I spoke with a woman that I could hardly understand. I explained my situation. She said that the picture was rejected because it wasn't taken by my personal camera. I told her that the picture came from the retailer's website and included all of the needed info. She said it wouldn't work and I woudl need to take pics on my own and re-send them. I told her that I thought that was excessive being that they now know they type and make of the bed. she placed me on hold yet again and returned to tell me that she would transfer me to a supervisor. I waited until the supervisor finally picked up. She was just as unhelpful and told me to go ahead and file a report with the better business bureau or do whatever I wanted - she would not help me until I sent her pics that were not taken from a website. I explained to her, just as I had teh original operator, that the crib is in pieces - I do not have the heardware needed to assemble it. She said to take a picsture of the pile of wood and send that in, they would try to determine form my picture what model of crib I have.
This seems crazy to me. They would rather guess from a pile of wood than to take my information with a fully assembled product? It makes me sick. I had to run home on my lunch break to take pics of the pieces and parts of the bed and then come back to work to email them. In the end, with all of the time and energy asserted it would have been more cost effective to buy a whole new crib. Which means handing over more money to a company that is being so difficult to work with.
This was just an FYI for other parents out there that are trying to make every penny count!!